Refunds & Cancellations
Refunds & Cancellations
We understand plans can change. Here's our flexible policy for cancellations, rescheduling, and refunds.
Last updated: 28.09.2025
Cancellations
Free cancellation up to 12 hours before pickup time.
Late cancellations may incur a fee to cover costs already incurred.
Rescheduling
You can reschedule subject to availability via your dashboard or support.
Reschedules within 6 hours of pickup may be limited.
Refunds
Eligible refunds are processed to the original payment method.
Processing times depend on your bank or payment provider.
Non-refundable: completed services that met the specified quality standards.
Contact Support
For cancellations, reschedules, or refund requests, contact support@touchderose.co.ke with your order number.